Quality Assurance Specialist – Hospitality

Hospitality and food service organization in Abu Dhabi is seeking an experienced Quality Assurance Specialist to oversee food quality, food safety, hygiene, production standards, and operational compliance across restaurant outlets and food production facilities. The role involves working closely with Operations, Kitchen, Procurement, Training, and Management teams to maintain consistent product quality, ensure compliance with applicable UAE food safety requirements, and drive continuous improvement across the business.

Job Location: Abu Dhabi
Industry: Hospitality
Job Type: Full-time
Experience: Minimum 5 years
Salary: AED 3,000–4,500 per month
Availability: Immediate

The ideal candidate should have a strong background in quality assurance within the food and beverage, hospitality, central kitchen, catering, or food production industry, along with practical experience in food safety systems, hygiene inspections, auditing, and corrective action management.

Job Responsibilities

Quality Assurance and Product Standards

• Develop, implement, and monitor quality assurance standards across restaurant operations, kitchens, and food production facilities.
• Conduct regular quality inspections and internal audits across outlets, production areas, storage facilities, and operational departments.
• Monitor the consistency of food products, including taste, appearance, presentation, portion sizes, recipes, specifications, and overall product quality.
• Ensure compliance with approved recipes, product specifications, preparation methods, and standard operating procedures (SOPs).
• Identify quality deviations, investigate root causes, and coordinate corrective and preventive actions (CAPA).
• Support new product development, menu changes, product trials, and new product launches from a quality and food safety perspective.
• Collaborate with operational teams to ensure quality standards are maintained throughout the food production and service process.

Food Safety and Hygiene Compliance

• Monitor food safety, hygiene, and sanitation practices across restaurant outlets, kitchens, storage areas, and production operations.
• Conduct scheduled hygiene inspections and follow up on corrective actions to ensure timely closure of identified nonconformities.
• Monitor food receiving, storage, preparation, cooking, cooling, holding, and service practices in accordance with established food safety procedures.
• Verify temperature control records, food storage conditions, product labelling, expiry dates, and FIFO/FEFO implementation.
• Monitor cleaning and sanitation practices, personal hygiene, pest control, and general food handling procedures.
• Support the implementation, monitoring, and maintenance of HACCP-based food safety systems and related prerequisite programs.
• Ensure employees understand and follow established food safety and hygiene procedures.
• Escalate significant food safety risks, product quality deviations, and noncompliance issues to management promptly.
• Assist in maintaining compliance with applicable UAE food safety regulations and relevant municipal requirements.

Quality Audits and Regulatory Compliance

• Conduct scheduled and unannounced quality, food safety, and hygiene audits across operational locations.
• Prepare and maintain audit reports, inspection records, checklists, and corrective action plans.
• Document nonconformities and communicate findings to relevant department heads and operational teams.
• Follow up on corrective actions to ensure identified issues are resolved within agreed deadlines.
• Support internal audits, external audits, regulatory inspections, and customer or client quality assessments.
• Monitor compliance with company quality policies, food safety procedures, operational standards, and applicable UAE requirements.
• Maintain accurate and organized quality assurance documentation and records.

Process Improvement and Operational Controls

• Identify opportunities to improve food quality, operational efficiency, process consistency, and food safety controls.
• Review existing SOPs, quality checklists, and monitoring procedures and recommend improvements where required.
• Assist in developing and implementing quality control checklists and inspection procedures for restaurants, kitchens, and production operations.
• Analyse recurring product defects, customer complaints, food wastage, and quality deviations to identify root causes.
• Recommend corrective and preventive measures to reduce recurring quality issues and improve operational performance.
• Work with relevant departments to support continuous improvement initiatives and standardization of processes.

Training and Quality Awareness

• Coordinate with Training and Operations teams to deliver food safety, hygiene, quality, and operational standards training.
• Support the induction and ongoing training of employees on food handling, sanitation, quality procedures, and SOP compliance.
• Coach employees on the correct implementation of food safety and quality requirements.
• Promote awareness of quality standards and encourage a strong food safety culture across the organization.
• Monitor the effectiveness of training and identify areas requiring additional guidance or refresher sessions.

Guest Complaints and Customer Feedback

• Review customer complaints and feedback related to food quality, product consistency, and service-related quality concerns.
• Coordinate with Operations and Kitchen teams to investigate complaints and identify underlying causes.
• Monitor recurring customer complaints and product quality trends.
• Recommend corrective actions to improve product consistency, guest satisfaction, and operational standards.
• Provide quality-related feedback and improvement recommendations to management.

Job Qualifications

• Bachelor’s degree or diploma in Food Science, Food Technology, Hospitality Management, Quality Management, or a related field.
• Minimum 5 years of experience in Quality Assurance, preferably within the F&B, hospitality, central kitchen, catering, or food production industry.
• The job poster specifies 5+ years of Quality Assurance experience; candidates with 5–7 years of relevant experience are preferred.
• Practical experience in food safety, hygiene, quality assurance, and HACCP-based food safety systems.
• Knowledge of food quality control procedures, internal auditing, corrective action management, and process improvement.
• Experience in restaurant operations, commercial kitchens, central production facilities, or hospitality food service environments.
• Knowledge of applicable UAE food safety regulations and municipal requirements is an advantage.
• UAE food and beverage or hospitality industry experience is preferred.

Technical and Professional Skills

• Strong knowledge of HACCP principles, food hygiene, GMP, and food safety management systems.
• Experience conducting quality and hygiene inspections, audits, and compliance assessments.
• Ability to maintain quality documentation, audit reports, inspection records, and corrective action plans.
• Strong root cause analysis, investigation, and problem-solving skills.
• Good understanding of food storage, temperature monitoring, sanitation, labelling, and FIFO/FEFO controls.
• Ability to analyse customer complaints, quality deviations, and recurring operational issues.
• Strong communication, reporting, coordination, and interpersonal skills.
• Ability to work collaboratively with kitchen teams, operations, procurement, training, and management.
• Strong attention to detail and the ability to manage quality assurance activities across multiple operational areas.

Key Skills

• Quality Assurance and Quality Control
• Food Safety and Hygiene
• HACCP Implementation and Monitoring
• Food Quality Inspections
• Internal Auditing
• Corrective and Preventive Actions (CAPA)
• SOP Development and Compliance
• Food Production Quality Management
• Restaurant and Hospitality Quality Standards
• Root Cause Analysis
• Food Safety Training
• UAE Food Safety Compliance
• Customer Complaint Investigation
• Process Improvement

Experience Required

• Minimum 5 years of experience in Quality Assurance.
• Relevant experience in hospitality, F&B, restaurant operations, central kitchens, catering, or food manufacturing.
• UAE experience in the food and beverage industry is preferred.

Job Location

Abu Dhabi, United Arab Emirates

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