Quality Control Officer

Chocolate and confectionery manufacturing company in Ajman is seeking a Quality Control (QC) Officer to support its quality assurance and food safety operations.

The selected candidate will be responsible for monitoring quality standards throughout the manufacturing process, from raw material inspection and production monitoring to finished product evaluation. The role involves ensuring that chocolate, wafer, and other confectionery products consistently meet established quality specifications, food safety requirements, and customer expectations.

The QC Officer will work closely with production and warehouse teams to identify quality deviations, prevent product defects, maintain hygiene standards, and ensure effective implementation of HACCP and Good Manufacturing Practices (GMP).

Job Responsibilities

• Inspect incoming raw materials, food ingredients, additives, processing aids, and packaging materials to verify their quality, condition, specifications, and suitability for production.
• Check supplier documentation, product specifications, batch details, expiry dates, and certificates of analysis (COAs), where applicable.
• Conduct routine quality inspections of chocolate, wafer, and confectionery products at different stages of the manufacturing process.
• Monitor production activities to ensure that products are manufactured according to approved formulations, quality parameters, and standard operating procedures (SOPs).
• Perform in-process quality checks to monitor product characteristics, including taste, texture, colour, appearance, weight, dimensions, consistency, and packaging quality.
• Evaluate chocolate products for physical and sensory characteristics, including smoothness, appearance, texture, melting properties, and uniformity.
• Monitor wafer production for product crispness, thickness, filling distribution, structural integrity, colour, and overall appearance.
• Verify that production equipment, processing areas, utensils, and food-contact surfaces are maintained in hygienic and acceptable conditions.

• Monitor Critical Control Points (CCPs) and Operational Prerequisite Programmes (OPRPs), where applicable, and ensure that established monitoring procedures and limits are followed.
• Ensure compliance with HACCP principles, GMP, personal hygiene requirements, sanitation procedures, and applicable food safety regulations.
• Conduct routine inspections of production lines, storage areas, raw material handling facilities, and finished goods storage areas.
• Monitor temperature, storage conditions, and other relevant process parameters to prevent quality deterioration and potential food safety risks.
• Verify cleaning and sanitation activities and ensure that production areas are properly cleaned before and after manufacturing operations.
• Identify product defects, process deviations, contamination risks, and non-conformities, and immediately report findings to the concerned departments.
• Coordinate with production personnel to investigate quality issues and implement appropriate corrective and preventive actions (CAPA).
• Ensure that rejected, defective, or non-conforming materials and products are properly identified, segregated, and controlled to prevent unintended use or dispatch.
• Collect product samples for routine quality evaluation and laboratory testing whenever required.
• Maintain accurate records of incoming material inspections, in-process quality checks, finished product inspections, hygiene monitoring, and production quality activities.
• Prepare daily QC reports and maintain proper documentation for traceability, internal inspections, and food safety audits.
• Support internal and external audits by ensuring that relevant quality records, inspection reports, and food safety documents are properly maintained and available.
• Work with production and warehouse teams to improve product consistency, reduce manufacturing defects, minimise wastage, and maintain overall product quality.
• Promote a strong quality and food safety culture among production employees and ensure that established quality procedures are consistently followed.

Job Qualifications

• A bachelor’s degree or diploma in Food Science, Food Technology, Food Engineering, Food Processing, or a related discipline is preferred.
• Previous experience working as a Quality Control Officer, QC Inspector, Quality Controller, or Food Safety Officer in a food manufacturing environment.
• Practical experience in chocolate, confectionery, wafer, bakery, or similar food processing operations will be an advantage.
• Good understanding of food manufacturing processes, production hygiene, quality inspection procedures, and food safety management systems.
• Sound knowledge of HACCP principles, including hazard identification, CCP monitoring, critical limits, corrective actions, verification, and documentation.

• Familiarity with Good Manufacturing Practices (GMP), Good Hygiene Practices (GHP), personal hygiene, sanitation, and contamination prevention.
• Ability to conduct raw material inspections, in-process quality checks, and finished product evaluations.
• Understanding of food product quality parameters, including sensory characteristics, physical appearance, texture, consistency, weight, and packaging integrity.
• Knowledge of food sampling procedures, basic quality testing methods, and laboratory testing requirements.
• Ability to identify product defects, deviations from specifications, and potential food safety hazards during manufacturing.
• Familiarity with batch coding, product traceability, expiry date verification, stock inspection, and quality documentation.
• Ability to maintain QC checklists, inspection records, non-conformance reports, and corrective action documentation.
• Good analytical, observation, and problem-solving skills, with the ability to identify the root causes of quality issues.
• Strong attention to detail and the ability to work effectively in a fast-paced food manufacturing environment.
• Good communication and coordination skills to work with production, warehouse, and quality teams.
• Ability to follow SOPs, work instructions, and established quality control procedures.
• Male candidates are preferred for this position.

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