Technical Manager to lead food safety, quality assurance, and technical governance across its franchise network in the EMENA region. This role is ideal for professionals with expertise in food safety management systems, supplier quality assurance, HACCP, ISO standards, and technical auditing who are passionate about maintaining world-class quality and protecting consumer safety.
As a Technical Manager, you will collaborate with franchise partners, suppliers, and cross-functional teams to ensure Costa Coffee’s products consistently meet the highest food safety, quality, and regulatory standards while driving continuous improvement initiatives.
Job Responsibilities
- Lead technical assessments, supplier audits, and quality reviews with franchise partners across the EMENA region.
- Analyze Quality Management System (QMS) performance data, technical reports, and quality trends to identify improvement opportunities.
- Drive corrective and preventive actions (CAPA) to resolve technical issues and strengthen governance.
- Manage food safety, product quality, and technical escalations through structured investigations and root cause analysis.
- Ensure Costa Coffee products comply with food safety regulations, company specifications, and brand quality standards.
- Build strong working relationships with Operations, Food & Beverage, Brand Excellence, and Retail Operations teams.
- Support supplier qualification, product commercialization, and technical approval processes.
- Verify that suppliers consistently meet Costa Coffee’s technical specifications and quality requirements.
- Deliver food safety, quality management, and technical compliance training to franchise partners and operational teams.
- Promote compliance with Costa Coffee’s Quality Management System (QMS), internal policies, and legal requirements.
- Provide technical expertise to regional governance projects, sustainability initiatives, and global quality improvement strategies.
- Support continuous improvement programs using Lean methodologies and structured problem-solving techniques.
- Maintain documentation and technical records in line with international quality standards.
Job Qualifications
- Bachelor’s Degree in Food Science, Food Technology, Microbiology, Chemistry, or a related scientific discipline.
- Professional certifications in Food Safety or Quality Management are an advantage.
- Strong knowledge of:
- Food Safety Management Systems
- HACCP Principles
- Food Hygiene
- Allergen Management
- International Food Legislation
- Experience managing:
- Supplier Quality Assurance
- Product Quality Management
- Technical Commercialization
- Quality Compliance Programs
- Qualified ISO Lead Auditor with experience in one or more of the following:
- ISO 9001
- FSSC 22000
- BRCGS
- IFS Food
- Excellent understanding of:
- Root Cause Analysis (RCA)
- CAPA
- Continuous Improvement
- Lean Principles
- Risk Assessment
- Experience working with international suppliers, franchise partners, or multinational food businesses.
- Strong analytical, communication, leadership, and stakeholder management skills.
- Willingness to travel across international markets when required.
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