Quality Assurance Supervisor – Bakery Products

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Dubai
Food Technology and Food Safety Jobs in Dubai
Full-time

A leading Bakery manufacturing company in Dubai is seeking a qualified and experienced Quality Assurance Supervisor to oversee product quality, customer complaint management, corrective and preventive actions, and regulatory compliance across its bakery production operations.

Location: Dubai, United Arab Emirates
Industry: Food Manufacturing – Bakery and Baking Products
Experience: 2–4 years in Quality Assurance or Quality Inspection
Education: Bachelor’s degree in Food Technology, Microbiology, Chemistry, or a related discipline

The successful candidate will work closely with Quality Assurance, Production, Supply Chain, Retail, Regulatory Affairs, and customer teams to ensure product consistency, resolve quality issues, maintain product specifications, and support new product development. The role also involves coordinating product registrations, verifying product artwork, conducting factory and customer-site investigations, and delivering quality training to production staff.

Job Responsibilities

  • Manage the complete customer complaint-handling process, including complaint registration, investigation assignment, follow-up with the QA team for Customer Complaint Investigation Reports (CCIRs), and communication of investigation findings and responses to relevant stakeholders and customers.
  • Coordinate with internal departments to implement, monitor, and verify corrective and preventive actions (CAPA) arising from customer complaints, product non-conformities, and quality investigations.
  • Maintain an accurate and up-to-date complaint tracker, ensuring timely investigation, effective follow-up, proper documentation, and closure of complaints within agreed timelines.
  • Coordinate internal and external product-cutting and evaluation sessions with Quick Service Restaurant (QSR) customers to assess product quality, sensory attributes, consistency, and compliance with approved specifications.
  • Collaborate with Supply Chain and Retail teams to verify returned products, investigate the reasons for product returns, and ensure appropriate controls and documentation are maintained.
  • Work closely with QSR customers and Production teams to support new product development, sample preparation, product trials, quality evaluations, and customer approvals.
  • Conduct visits to distribution depots, retail outlets, production facilities, and customer locations to investigate product quality concerns, identify root causes, and recommend effective corrective measures.
  • Coordinate with Regulatory Affairs to support inspections, visits, and quality-related requests from relevant authorities, including the Saudi Food and Drug Authority (SFDA) and applicable municipal authorities such as Baladiya.
  • Review and verify product artwork, labels, and packaging information developed by the laboratory team to ensure accuracy and alignment with approved product specifications and applicable regulatory requirements.
  • Prepare, compile, and maintain product registration documentation for submission through SFDA systems and other relevant export-market registration portals.
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  • Review finished-goods (FG) specifications and ensure that product quality parameters are clearly documented, communicated, and followed throughout production.
  • Conduct product specification training and quality awareness sessions for production personnel to improve understanding of quality standards, product characteristics, handling requirements, and defect identification.
  • Deliver training in Arabic where required to improve employee understanding, technical competence, and compliance with established quality procedures.
  • Maintain accurate records of complaints, investigations, product evaluations, corrective actions, training activities, and regulatory documentation.
  • Support continuous improvement initiatives aimed at reducing customer complaints, minimizing product returns, improving product consistency, and strengthening the overall Quality Management System.

Job Qualifications

  • Bachelor’s degree in Food Technology, Food Science, Microbiology, Chemistry, or a related scientific discipline.
  • Minimum 2–4 years of relevant experience in a supervisory role within Quality Assurance or Quality Inspection in the food manufacturing industry.
  • Previous experience in bakery, bread, pastry, cakes, confectionery, or other baking-product manufacturing will be an advantage.
  • Practical knowledge of food safety, quality control procedures, finished-product specifications, product evaluation, and non-conformance management.
  • Experience in handling customer complaints, conducting root cause analysis, preparing investigation reports, and implementing corrective and preventive actions.
  • Familiarity with customer quality requirements, particularly those of Quick Service Restaurant (QSR) chains, is desirable.
  • Understanding of food labelling, packaging artwork verification, product registration, and regulatory compliance requirements.
  • Knowledge of SFDA requirements and export-market registration procedures will be an advantage.
  • Strong communication and coordination skills, with the ability to work effectively with Production, Supply Chain, Retail, Regulatory Affairs, and customer teams.
  • Good documentation, reporting, problem-solving, and organizational skills.
  • Ability to conduct product quality training and communicate technical information effectively to production personnel.
  • Arabic language proficiency will be an advantage, particularly for conducting staff training and communicating quality requirements.
  • Willingness to travel to production sites, depots, outlets, and customer locations as required.

Key Skills

  • Quality Assurance and Food Quality Management
  • Bakery Product Quality Inspection
  • Customer Complaint Management
  • Root Cause Analysis and CAPA
  • Finished-Goods Specifications
  • Product Evaluation and Sensory Assessment
  • New Product Development Support
  • Food Labelling and Artwork Verification
  • Product Registration and Regulatory Compliance
  • QSR Customer Coordination
  • Quality Documentation and Reporting

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