Hospitality – Quality Control Officer

Hospitality and Restaurant chain in Dubai, UAE is lookking for a Quality Control Officer with the following:

Job Responsibilities

Food Safety & Compliance

• Oversee and maintain the Food Safety Management System (FSMS) across the entire CPU.
• Conduct routine inspections of production areas to ensure compliance with HACCP, ISO, and FSMS standards.
• Ensure the Dubai Food Watch account is active and Certified PICs (Person-In-Charge) carry out regular inspections and documentation.
• Monitor adherence to food safety logs, temperature records, CCPs, and hygiene practices across all shifts.

Quality Monitoring & Testing

• Manage laboratory testing, prepare microbiological and organoleptic sampling schedules, and review testing reports for evaluation.
• Inspect semi-finished and finished products before dispatch and flag issues for immediate correction.
• Ensure all finished products have complete traceability from raw materials to final delivery.

Audits & Documentation

• Attend internal, external, and third-party audits; assist in preparing Corrective Action Reports (CARs).
• Prepare and maintain checklists, policies, SOPs, and quality-related documentation in line with regulatory and operational standards.
• Conduct food transportation audits to verify the safety and hygiene of delivery vehicles and processes.

Complaint Handling & Corrective Actions

• Investigate customer and outlet complaints related to food safety or product quality.
• Compile detailed investigation reports and maintain the complaint tracking system.
• Coordinate with relevant departments to ensure timely corrective and preventive actions are implemented to avoid recurrence.

Training & Staff Development

• Conduct quarterly refresher training sessions and toolbox talks for production, hygiene, and logistics staff.
• Guide team members on GMP, hygiene practices, allergen control, and FSMS requirements.

Coordination & Facility Management

• Collaborate with external service providers such as pest control, kitchen hood cleaning, and grease trap maintenance to ensure timely service delivery.
• Escalate maintenance issues to facility and engineering teams and follow up until resolved.
• Monitor cleaning operations within the CPU and support the Cleaning Supervisor in maintaining high hygiene standards.

Continuous Improvement

• Identify areas for improvement and propose quality enhancement initiatives and operational efficiency projects.
• Support cross-functional teams in implementing corrective actions and continuous improvement strategies.

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