Full-time
Atlantis Dubai UAE
A leading Hospitality and Hotels Group Atlantis Resort in Dubai ,UAE is looking for a Assistant Manager Resort with the following:
Job Responsibilities
- Oversee the daily operations of the Front Desk and lobby, ensuring seamless coordination between Front Office, Front Services, Housekeeping, and other departments for a smooth guest experience.
- Ensure that the resort’s Front Services meet and exceed 5-star standards, maintaining exceptional service levels for guests and staff.
- Act as a key ambassador for the resort, embodying its values, professionalism, and luxury image to guests and colleagues.
- Ensure guest check-in and check-out processes are smooth, efficient, and in line with resort standards.
- Monitor guest satisfaction, addressing concerns, and resolving issues to enhance overall guest experience.
- Collaborate with department heads to improve processes and ensure all team members are trained to provide top-tier service.
- Lead and motivate the Front Office team, providing guidance, support, and training to maintain high performance and standards.
- Assist in managing staff schedules, performance reviews, and daily assignments, ensuring the right personnel are in place to meet guest needs.
- Ensure compliance with safety, security, and cleanliness standards in public areas of the resort.
- Promote a healthy team environment, fostering teamwork and cooperation among all resort staff.
Job Qualifications
- Bachelor’s degree in Hospitality Management or a related field.
- 2-3 years of experience in a similar role within a luxury, international hotel or resort.
- Strong leadership skills with the ability to motivate and develop team members to deliver exceptional guest service.
- Exceptional communication and interpersonal skills, with the ability to work collaboratively across departments.
- Immaculate personal presentation and a passion for delivering a 5-star guest experience.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Excellent organizational and time-management skills, with the ability to multitask in a fast-paced environment.
- Fluency in English; additional languages are a plus.
- A professional attitude and understanding of confidentiality and service ethics in a high-end resort setting.
